Warranty Returns

All warranty covers manufacturing faults or defects in the original product. Damage or faults occurring from fair wear and tear, improper use, accidental damage, alterations, animals, insects and acts of god are not covered by warranty.

The first step to get a warranty return under way is to contact us. Please supply us with your details, a description of the problem and photos or a video for the issue.

From these details BrownTrout will be able to advise you of the of action which will usually be to either provide replacement or to initiate a return.

Once confirmed as a warranty issue by BrownTrout, you will be notified. We will be either replaced or refunded. This will be solely at the discretion of BrownTrout.

Damaged in Transit

If a product arrives and is damaged you must notify us within 48 Hours of delivery, email admin@browntrout.com.au. You will be required to provide photos of the damaged goods and packaging. BrownTrout will cover the cost of any shipping, outside of the 48 hours it is the customer’s responsibility to cover all freight to and from, unless agreed by BrownTrout. Some items purchased have transit Insurance that can be either declined or accepted by the customer. If insurance is declined then any Damaged in Transit claim will be solely at the discretion of BrownTrout.

Lost in Transit

An item is deemed as “lost in transit” once it cannot be tracked by the carrier for a period of 28 days, this time limit will start once BrownTrout has been advised of the non-delivery. Confirmation from the carrier that the goods are “lost in transit”, BrownTrout will send out a replacement order at its own expense or issue a refund.

Refund Process

Refunds are processed within 3 business days of being approved.  Refunds are sent back using the original payment method.  Depending on your refund method it may take 4-5 business days for these funds to be made available in your account.

Please choose carefully, as we will not accept change of mind returns.